Bravely assume responsibility, serve attentively, and win customer recognition
- Categories:Shunyang News
- Author:General Manager
- Time of issue:2013-03-26
Long long spring thunder shook the earth, everything is recovering, and spring has arrived.
In the company's Monday morning meeting on March 25th, the three comrades Qian Zhenyu, Pan Xifeng and Sun Haifeng of our technology department were praised by the company's leaders for their dedication to customer service.
The thing is like this: At 16:00 on March 22 (Friday), after receiving a call from the Lanxi Power Supply Bureau’s voltage specialist to inform that there was no data reported to the system that month, the relevant technical personnel of the company understood the basic situation of the bureau’s voltage monitoring operation. Problem phenomenon, analyze from multiple angles, and communicate with customers. Since the PC of the client system is disconnected from the external network, we can only communicate with the client by telephone. The problem has not been resolved until 19:00 in the evening. At this time, Qian Zhenyu, the manager of the technical department, was still staring at the computer in the office to analyze. Since the deadline for data reporting is March 25, Qian Zhenyu believes that he still has to rush to the site for on-site inspections, so he can only sacrifice rest time. Under the coordination of the company's leaders, he and the software officer Pan Xifeng went overnight. The two comrades bought tickets for the Z32 train without seats. They stood in the middle of the night and arrived at Jinhua West. They rushed to the Lanxi Bureau in the rain at dawn to check. After analysis and investigation, the problem was solved and the data was successfully submitted. Solved the urgent need for customers.
They also analyzed and explained the voltage monitoring problems with specialists from Lanxi Bureau, and put forward suggestions for improvement in the next step.
From March 11th to 17th, Comrade Sun Haifeng came to the Dongguan Bureau of Guangdong Province in the south of China to conduct program upgrades and calibration training for customers. During the service period, the customer carried out periodic verification of voltage monitor equipment. Comrade Sun Haifeng actively cooperated and assisted in the calibration. , Carefully explain the operation essentials, demonstrate various technical operations and essentials, and put forward precautions.
From March 18th to 20th, Sun Haifeng, who had been serving in the Shaoguan Renhua Bureau, also encountered a thunderstorm and hailstorm on the afternoon of the 18th (and this hailstorm also caused 272 injuries and 9 deaths in Dongguan) ). The roofs of many local houses were overturned and the tiles were scattered all over the place; some telephone poles were pulled up by connecting rods, and the broken wires were scattered on the ground. In some areas, water and electricity were cut off, and cars were seen everywhere on the winding road. Falling and breaking trees, and some places with falling stones, were blocked in the road. During the troubleshooting process, the original one-hour drive took nearly two hours. In the evening of the same day, he analyzed and processed the meters that were not online at Renhua Bureau: The bad weather also caused the communication failure of the voltage monitor of the F11 Matang Line Jingcai Special Building Material Co., Ltd. of Renhua Power Supply Bureau that night. Because Xiao Sun had already bought the return ticket and had to leave the next day, they decided that Xie Gong would drive the car overnight to take Xiao Sun to the scene 10 kilometers away to deal with the problem. On a stormy night, Xie Gong drove along the rugged and muddy mountain road, overcoming many difficulties to reach the scene. At the scene, Xiaosun found out that the communication channel was interrupted due to bad weather and hail. Through hard work, the problem was finally solved, and it was already more than 22:00 in the evening. This time we ran around on the mountain road at night, even our little sun, who is not motion sickness, also got sick.
Xie Gong spoke highly of the eagerness of Xiaosun’s users and his heart-to-heart service philosophy.
The quick response, the courage to take responsibility, the meticulous and comprehensive work attitude and enthusiasm of the three colleagues in solving customer problems have also deeply infected everyone.
This is really: the spring breeze and rain nourish the earth, the spring light and spring warm the world, we express our deep respect to the three colleagues.